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FAQ

Q: How does eBay Selling Assistant work?
A: All you have to do is call eBay to make an appointment for a pick-up of the items you would like to have sold. An eBay Selling Assistant van will come to your residence, pick up your items, give you a receipt and take them to our processing partner. Our processing partner will list, sell, and ship sold items to the buyer. You will receive 75% percent of the proceeds of the sale. What doesn’t sell, you can choose to donate or arrange for the return of your items.
Q: Do I have to pay for the pick-up of my items?
A: For a limited time, there is no fee charged for the pickup of your items.
Q: Are my items sold via auction or Buy it Now?
A: They are sold through auction.
Q: What happens to my items that do not sell?
A: Whatever doesn’t sell, you can choose to donate or arrange for the return of the items.
Q: Do I determine the sale price, minimum or suggested?
A: Every item is unique and eBay is the world’s largest online marketplace. Our processing partners are experts at selling on eBay and will get you the best price possible. If you are still interested in a minimum price, you can set a reserve price (minimum) on your items.
Q: What type of items will you take?
A: Look around your house, the items eligible for eBay Selling Assistant are everywhere: electronics, collectibles, gently used brand name handbags, clothing and shoes -- the list is extensive.
Q: What types of items are excluded?
A: The following types of items are excluded:
  • Adult Only material
  • Alcohol
  • Animals and wildlife products
  • Child car seat
  • Drugs and drug paraphernalia
  • Firearms, weapons, and knives
  • Hazardous materials (paint, cleaning solvent, detergent…)
  • Jewelry
  • Offensive materials
  • Replica, counterfeit items and unauthorized copies
  • Tobacco
  • Vehicles (autos, boats...)
  • Watches
  • Large and bulky items:
    • Furniture (couches, chairs, tables, cabinets…)
    • Large electronics (TVs, microwaves, refrigerators…)
    • Large garden equipment (lawn mowers, edgers, wheel barrels…)
    • Anything over 25 lbs.
For a list of eBay’s prohibited items, go to:
http://pages.ebay.com/help/policies/items-ov.html#prohibited
Q: How long will you try and sell my items?
A: We will list your items for 14 days.
Q: Do the items have to be in working order?
A: Yes, we recommend that all your items be in excellent condition.
Q: Can I track the sale of my items?
A: Yes, after your items are posted for sale, you will be given links to the listings for your items.
Q: Is a selling fee or percentage of the sale proceeds deducted?
A: Yes, there will be a 25% fee deducted from the total sales value of your items.
Q: Are shipping costs deducted from sale proceeds?
A: No, shipping costs will not be deducted from the sale amount.
Q: Do the sale items have to have a minimum sale price/value?
A: No, all items will be sold “$0.99, no reserve” 7-day auctions. Your items will be listed by experts to ensure that you get the best possible price.
Q: Is there a limit on how many items you will pick up?
A: No, however we may need to save room in the truck for additional pickup appointments. As a reminder, we cannot accept large, oversized items (>25 lbs), such as furniture, microwaves, televisions (to name a few)
Q: How long will the Selling Assistant program be available?
A: We expect the program to go through January 2013, however terms and conditions may change.
Q: What happens if my items are damaged or lost?
A: You will be reimbursed at your set reserve price. If you have not set a reserve price, you will be reimbursed based on completed sales on eBay.com for comparable items for the previous 90 days, up to a maximum of $500 per customer.
Q: Do I have to be there for the pick-up?
A: Yes, you must be there for the entire pick up process, evaluating your items, and signing-off on the receipt.
Q: Do I have to be there for to receive my unsold items at my home?
A: Yes, you must be available to receive ALL returns. We will schedule two potential drop-off appointments, after which we will donate the item in your name.
Q: What areas are eligible for local pick up?
A: If your residence is in one of the following zip codes, an eBay Selling Assistant van will come to pick up your items:

San Jose
95101 95103 95106 95108 95109 95110 95111 95112 95113 95115 95116 95117 95118 95119 95120 95121 95122 95123 95124 95125 95126 95127 95128 95129 95130 95131 95132 95133 95134 95135 95136 95138 95139 95140 95141 95148 95150 95151 95152 95153 95154 95155 95156 95157 95158 95159 95160 95161 95164 95170 95172 95173 95190 95191 95192 95193 95194 95196

Topeka
66542 66409 66414 66420 66423 66431 66507 66512 66533 66539 66536 66542 66546 66601 66603 66604 66605 66606 66607 66608 66609 66610 66611 66612 66614 66615 66617 66618 66619 66620 66621 66622 66624 66625 66626 66628 66629 66634 66636 66637 66638 66642 66647 66652 66653 66658 66667 66675 66683 66686 66692 66699
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